1. All Sales Are Final

We do not accept returns or exchanges on peptide products once an order has shipped. This applies regardless of whether the product has been opened. This policy exists because:

• Peptide integrity cannot be verified once a product leaves our control
• Research compounds cannot be restocked for safety and compliance reasons
• Products ship directly from manufacturing – reverse logistics are not part of the supply chain

2. Purity Guarantee

Send your compound to any third-party laboratory for testing. When submitting, list World Wide Peptides as the vendor. Once you receive the COA, email it to us as a PDF along with your order number and we will issue store credit for that product.

Requirements:

• COA must be submitted as a PDF to support@wwpeptide.net
• COA must list World Wide Peptides as the vendor and identify the compound tested
• Claims must be submitted within 60 days of the order date

Store credit is issued to your account and does not expire. We do not issue cash refunds under the purity guarantee.

3. Damaged in Transit

If your order arrives visibly damaged due to a shipping incident, contact us within 7 days of delivery. Include your order number and photos of the packaging and product. We will assess the claim and issue a replacement shipment or store credit at our discretion.

Damage claims submitted after 7 days of the confirmed delivery date will not be accepted.

4. Wrong Item Sent

If you receive a product different from what you ordered, contact us within 14 days of delivery. We will ship the correct item at no additional cost or issue a full refund for the affected product, at your preference.

5. Lost Shipments

If your order has not arrived within 20 business days of the estimated delivery window, contact us. We will investigate with the carrier and, if the shipment is confirmed lost, reship the order or issue store credit. WWP does not issue cash refunds for lost shipments unless the reshipment option is unavailable.

Estimated delivery is 14-21 business days from dispatch. International customs delays are outside our control and do not qualify as lost shipments.

Restricted delivery destinations: Orders shipped to Canada, Brazil, or Singapore are not covered by the delivery guarantee. These destinations have elevated customs seizure rates. WWP will still ship to these countries, but if an order is seized or does not arrive, a free reship or refund will not be issued. If you are ordering to one of these destinations, contact us at support@wwpeptides.com before placing your order.

6. Order Cancellations

Orders may be cancelled and fully refunded only if the request is made before the order has been dispatched. Once dispatched, the order cannot be cancelled. Contact us immediately at support@wwpeptide.net if you need to cancel.

7. Shipping Fees

The flat $75 shipping fee is non-refundable in all circumstances, including cases where a product refund or store credit is issued.

8. How to Contact Us

For all refund and order inquiries:

• Email: support@wwpeptide.net
• WhatsApp: +1 (662) 655-6000

Include your order number in all communications. We respond within 4 hours during business hours.